PHISHING ATTEMPTS

As you know, we are presently subject to a ransomware attack. It is possible that the perpetrators of this attack will attempt to re-attack us. Please remain vigilant and do not click on any links in unexpected correspondence.

REMAIN VIGILANT

HOW TO SIGN UP

MFA is a robust security layer that's crucial even for non-remote work. If someone steals your password, MFA acts as a barrier, blocking their access since they won't have the second verification code.

The majority of security breaches occur remotely. Implementing MFA across the board, regardless of your work location, uniformly strengthens our defence against such threats.

YOUR PASSWORD MUST BE RESET BEFORE YOU CAN SIGN UP FOR MFA

For detailed Instructions, click here: MFA


MULTIFACTOR AUTHENTICATION

A Patient Cybersecurity Hotline has been established. 

For inquiries, please call: 519-437-6212 
(8 am to 11 pm Monday through Friday)

Staff questions can be directed to HR or your manager.

Patient & Visitor Questions


Learn How To Protect Yourself

Click Here

Identity Theft & You

HAPPENING NOW

These are currently on hold as TransForm focuses on other priorities.
PASSWORD RESETS
Plans regarding payroll are underway. Speak with your manager for the latest.
PAYROLL INFORMATION
If you are contacted, all external communications should be coordinated through the command centre. 

EXTERNAL COMMUNCATIONS
If you need to contact security, including for escorts to vehicles during off-hours, dial
519-818-1818
SECURITY

accessING clinicalconnect

use this link to access the login page:
clinicalconnect.ca


Clinical Connect should have some historical patient data available including imaging (Prior to October 24th)

Choose LHSC from the drop down options (ESHC will not be listed) 

Use the following link to setup preferences. You should be in “All Regional Encounter” when searching:
USER GUIDE


If you have any issues accessing the site, please contact:
Amy Pavao
Lead Registration Authority for Clinical Connect 
Phone: 519-326-2373 Ext. 4540 
Cell: 519-564-2153 
Email: amyepavao@gmail.com 


latest updates

Lab results are being processed as quickly as possible. All results, including microbiology, will be sent to the lab to be brought to the units. Pathology is not currently running, so there are no pathology reports available. 
INTERNAL LABS
October 24/2023
Inpatient orthopedic-related issues will be dealt with by the Ortho Surgeon on site (Mon, Wed, Fri). Please ask which surgeon is on-site and let the surgeon know early in the morning. This applies only to inpatients and does not impact ED patients. 
Inpatient Orthopedics
October 24/2023
Please ensure paper forms are completed for EVERY Lab, DI, and Cardio test. Testing can only be done with paper reqs completed entirely; including full name, DOB (MM/DD/YY), room number, etc. 
Paper Forms
October 24/2023
Remember, the hospital's Social Media Policy strictly prohibits posting information about the internal operations of the hospital, including information about the current outage. Posts or comments could lead to discipline.

Information released publicly concerning the system outage could dissuade someone from coming to the hospital, ultimately impacting their care. 
Social Media Reminder
October 24/2023

TELEPHONE DICTATION IS HERE

CLICK HERE FOR MORE

Need a Lab Test?
NO SHEET /
NO SAMPLE

Need something Stat? Call the lab

PAPER CHART OUTLINE

patient care summary (kardex)

1

  • Place newest at the front
  • Ensure you carry over the top information (allergy, goals of care, isolation)

24 HOUR patient summary

2

VITALS - NEWEST AT FRONT

3

  • completed by nurse + verified by two nurses
  • NOTE: A night nurse ensures MAR is completed for the next 24 hours (0700-0700)Ensure you carry over the top information (allergy, goals of care, isolation)

MAR

4

  • Orders remain flagged until complete
  • All new medication orders must be verified by the pharmacist and then transcribed onto mar by the nurse + verified by a second nurse
  • NOTE: If it is a nursing progress record, place it before the MAR tab 

orders

5

  • do not forget the transfer of accountability at the start of the shift

INTERPROFESSIONAL PATENT PROGRESS RECORD

6

  • do not forget the transfer of accountability at the start of the shift

PHYSICIAN PROGRESS NOTES

7

  • All lab + DI including ECGs, X-rays, CTs

TEST RESULTS

8

HISTORY & PHYSICAL

9

TEST RESULTS

8

all other documents

10

  • note: if the patient sticker is on a blank copy, please photocopy it before writing on it

extra photocopies of paperwork

11

patient discharge process

  1. The doctor (MD) writes the discharge order and any necessary requests for tests (DI / Cardio / Labs), including the family MD's name.
  2. The MD informs the clerk or nurse about the discharge order and writes a discharge summary.
  3. The clerk or nurse notifies the Flow Manager / AHA about the patient's discharge.
  4. The nurse notifies a pharmacy tech (RPht) if available or creates a list of the patient's medications at discharge (using the MAR and admit BPMH). They note any comments, like medications held in the hospital or new prescriptions.
  5. The nurse or RPht informs the MD that the Discharge Medication List is ready.
  6. The MD completes the Discharge BPMH and writes prescriptions for any new medications.
  7. The clerk or nurse sends the Discharge BPMH and prescriptions, including new medications, to the patient's home pharmacy via fax. They also send any necessary outpatient requests for diagnostic tests to Diagnostic Imaging / Cardiopulmonary.
  8. The clerk or nurse calls the home pharmacy to confirm that they received the fax, and they document the date and time of this confirmation.
  9. The patient's medical chart and the Discharge Summary, Discharge BPMH, and new prescriptions are sent to the Health Records department. Health Records will fax priority documents, placed at the top of the chart, to the patient's family doctor.